The PlayStation 5 (PS5) is a marvel of gaming technology, offering gamers an immersive and exhilarating experience. However, like any electronic device, it’s not immune to issues. One common problem that PS5 users encounter is the frustrating error message “Cant start game or app PS5.” This issue can be a significant roadblock to your gaming experience, but fear not! In this comprehensive guide, we’ll explore the possible causes and provide step-by-step solutions to resolve this vexing problem.
Understanding the Issue: Cant Start Game or App PS5
Before we dive into troubleshooting solutions, let’s take a moment to understand the “Can’t start game or app” issue on the PS5. This problem typically manifests as an error message that pops up when you attempt to launch a game or application on your console. It can be incredibly frustrating, as it disrupts your gaming session and leaves you scratching your head.
The error message may vary, but it often includes information such as:
- “Can’t start the application.”
- “Cannot start the game.”
- “An error has occurred.”
- “The application did not start.”
- “The game won’t launch.”
Now that we’ve identified the problem, let’s explore the common reasons why this error occurs on the PS5.
Common Causes of the “Can’t Start Game or App” Error
System Software Update:
One of the most common causes of this error is outdated system software. The PS5 regularly receives updates to improve performance and fix bugs, and failing to keep your system software up to date can lead to compatibility issues with certain games or applications.
Corrupted Game or App Data:
Sometimes, the game or app data stored on your PS5 can become corrupted, resulting in launch failures. This can occur due to various reasons, including power interruptions during game downloads or system crashes.
Insufficient Storage Space:
A lack of free storage space on your PS5 can also prevent games or apps from launching. Many games require ample space for updates and installation, and if your storage is full, this issue may arise.
Network Connectivity Problems:
Online games or apps may require a stable internet connection to launch successfully. If your network connection is unstable or down, it can trigger this error.
License or Account Issues:
Licensing problems tied to your PlayStation Network (PSN) account can sometimes prevent games or apps from launching. If there’s an issue with your account or if you’ve lost access to the game license, this error may occur.
Now that we’ve identified the primary causes of the “Can’t start game or app” error on the PS5, let’s move on to the solutions.
Troubleshooting Solutions
Update System Software
- Head to the PS5 Home Screen:Ensure you’re on the Home Screen.
- Select “Settings”:Navigate to the settings menu.
- Go to “System”:In the settings menu, find and select “System.”
- Choose “System Software”:Look for “System Software” and select it.
- Check for Updates:If there’s a system software update available, you’ll see an option to “Update System Software.” Select this option and follow the on-screen instructions.
FAQ
Can I set my PS5 to automatically download and install system updates?
Yes, you can enable automatic updates by going to Settings > System > System Software > and turning on “Enable Automatic Downloads.”
Rebuild Database
- Turn Off Your PS5:Make sure your PS5 is completely powered off.
- Start in Safe Mode:To access Safe Mode, press and hold the power button for about seven seconds until you hear a second beep. Connect a DualSense controller using a USB cable and press the PS button on the controller.
- Choose “Rebuild Database”:In Safe Mode, select “Rebuild Database.” This process will reorganize the data on your PS5’s hard drive, potentially resolving issues.
Is it safe to rebuild the database? Will I lose any data?
Rebuilding the database is a safe operation, and it won’t delete your game saves or installed games. It simply reorganizes data for improved performance.
Check for Corrupted Game or App Data
- Access Settings:Navigate to the PS5 Home Screen and select “Settings.”
- Go to “Storage”:In the settings menu, select “Storage.”
- Choose “Console Storage”:Select “Console Storage” to view the contents of your PS5’s storage.
- Select the Game or App:Locate the game or app that’s giving you trouble and select it.
- Delete Corrupted Data:Look for an option to delete corrupted data or game files.
How do I prevent game or app data corruption in the future?
To prevent data corruption, ensure a stable power source, avoid sudden power interruptions, and regularly back up your game saves to the cloud or an external storage device.
Free Up Storage Space
- Uninstall Unused Games and Apps:Go to Settings > Storage > Console Storage and uninstall games or apps you no longer use.
- Move Games to External Storage:If you have an external USB drive connected, you can move games to it to free up space on your PS5.
Can I use an external USB drive to expand my PS5’s storage?
Yes, you can use compatible external USB drives to expand your PS5’s storage for game installations.
Check Network Connectivity
- Test Your Internet Connection:Go to Settings > Network > Test Internet Connection to ensure your PS5 is connected to the internet.
- Reboot Your Router:If your network connection is unstable, try rebooting your router to fix the issue.
What’s the minimum internet speed required for online gaming on the PS5?
While the minimum requirement can vary by game, a stable connection of at least 5 Mbps is often recommended for a smooth online gaming experience.
Verify Your Account and Licenses
- Sign In to PSN:Ensure that you are signed in to your PSN account.
- Check Licenses:In some cases, you may need to restore your game licenses. Go to Settings > Users and Accounts > Other > Restore Licenses.
How can I recover a lost PSN account?
If you’ve lost access to your PSN account, contact PlayStation Support for assistance in recovering your account.
Frequently Asked Questions (FAQs)
Why does the “Can’t start game or app” error occur on the PS5?
This error can occur due to various reasons, including outdated system software, corrupted game or app data, insufficient storage space, network connectivity issues, or problems with your PSN account or game licenses.
Is it safe to rebuild the database on my PS5? Will I lose any data?
Rebuilding the database is safe and won’t result in data loss. It simply reorganizes data on your PS5’s hard drive for better performance.
Can I set my PS5 to automatically download and install system updates?
Yes, you can enable automatic updates by going to Settings > System > System Software > and turning on “Enable Automatic Downloads.”
How do I prevent game or app data corruption in the future?
To prevent data corruption, ensure a stable power source, avoid sudden power interruptions, and regularly back up your game saves to the cloud or an external storage device.
What’s the minimum internet speed required for online gaming on the PS5?
While the minimum requirement can vary by game, a stable connection of at least 5 Mbps is often recommended for a smooth online gaming experience.
How can I recover a lost PSN account?
If you’ve lost access to your PSN account, contact PlayStation Support for assistance in recovering your account.
Conclusion: Cant Start Game or App PS5
The “Can’t start game or app” error on the PS5 can be frustrating, but with the right troubleshooting steps, you can resolve it and get back to your gaming adventures. By keeping your system software up to date, maintaining your storage, and ensuring a stable network connection, you can minimize the chances of encountering this error in the future. If all else fails, don’t hesitate to reach out to PlayStation Support for additional assistance. Remember, with a little patience and these solutions, you can overcome this hurdle and enjoy your PS5 to the fullest. Happy gaming!